How can I track my parcel?
Once your order is shipped, you will receive a tracking number via email or order page update. You may use it to check delivery status via the courier's official site.
When will my order be shipped after payment?
All orders are shipped within 1–2 working days after payment is received (excluding weekends and public holidays). A shipping notification and tracking link will be sent automatically.
Does NORMAL offer international shipping?
Yes, we currently ship to Singapore, Brunei, Hong Kong and more. For other countries, enter your address at checkout to check availability and rates.
How is shipping fee calculated? Any free shipping?
Shipping fee is auto-calculated at checkout. Current rates: West Malaysia: Free East Malaysia: RM12 Other international fees depend on weight and destination.
How long does delivery take?
Delivery time depends on courier performance. Estimated working days: West Malaysia: 1–3 days East Malaysia: 3–5 days Singapore: 5–10 days Delays may occur during peak seasons, holidays, or to remote areas.
Can I change my shipping address?
Yes. After logging in, go to “My Delivery Address” to update your shipping address. However, changes won’t apply to orders that have already been shipped—they will take effect on your next order.
How do I log in to check my orders?
Log in using your registered mobile number. Then go to “My Orders” to view order status, payment records, and tracking info.
What should I do if payment fails?
Please check your internet connection or try another payment method. If the issue persists, contact our support team for help.
Do I need to send a screenshot or notify support after payment?
No. Our system automatically detects and confirms your payment. You will receive an order confirmation once it’s successful.
What payment methods are accepted?
We accept the following: Online Banking (FPX) DuitNow / QR Pay TNG eWallet Your order will be processed automatically after successful payment.
Can I do this if I don’t know how to sell?
Yes! We provide ready-to-use scripts, visuals, and personal referral links. Just share with friends or post on social media—our team handles delivery, payment, and support for you.
How much can I earn? Is it worth doing?
Definitely. Earn up to RM70 per box plus referral bonuses. With auto-upgrades and team growth, you can easily hit RM1,000–RM5,000/month—or scale to RM15,000+ with consistent effort.
How can I become a NORMAL distributor?
You’ll automatically become a Basic Distributor when you: Purchase 10 boxes in one order Refer friends who cumulatively purchase 10 boxes Choose the “Buy 10 Free 1” bundle No extra fees, no stock needed. Our system tracks and pays you automatically.
Is NORMAL safe? Any side effects?
NORMAL is a natural herbal-based supplement with no hormones or drugs. Most users experience no discomfort. It offers gentle and safe support. If you have chronic conditions, consult a doctor before use.
How fast does it work and how often should I take it?
Most users feel results within 30–60 minutes, with effects lasting 1–3 days. We recommend taking it 1–2 times per week, depending on personal needs.
Who is NORMAL suitable for? Any age restrictions?
NORMAL is ideal for men aged 20 and above—especially those facing low energy, declining performance, heavy socializing, stress, or a need to regain control in life.
What are the main ingredients? Does it contain hormones or synthetic drugs?
Key ingredients include ginseng, deer antler, epimedium, deer tail, deer penis, morinda root, and eucommia—100% natural herbs. NORMAL contains no hormones or synthetic chemicals, and it is non-addictive.
What is NORMAL and what makes it unique?
NORMAL is a herbal supplement designed for men, based on a traditional Chinese formula passed down for over 50 years. It blends herbal wisdom with modern wellness needs to enhance energy, stamina, and confidence naturally.
